Terms of service

Terms of Service

Last Updated: September 24, 2026

Welcome to ICCHA. These Terms of Service govern your access to and use of the ICCHA website, products, services, and related features.

By accessing or using our website or placing an order with us, you agree to be bound by these Terms of Service and the policies applicable to your use of the website.

Please read these Terms carefully before using the website or placing an order. If you do not agree with any part of these Terms, please do not use the website or place an order.

1. About ICCHA

The website iccha.online is operated by ICCHA.

Our current contact details are:

ICCHA
D.No: 8-83, Saipuram, Devaryamjal, Adjacent to Sai Geetha Ashram, 500078, Hyderabad, Telangana, India
Email: icchastores@gmail.com
Phone: +91 7382674010
Website: iccha.online

These Terms, together with our applicable policies, govern your use of our website and your purchases from ICCHA. The original Terms similarly establish that use of the website and transactions are subject to the applicable policies.

2. User Eligibility

You may use the ICCHA website only if you are legally capable of entering into a binding contract under applicable law.

If you are under 18 years of age, your parent or legal guardian may transact on your behalf.

If you register or transact on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

ICCHA reserves the right to restrict or terminate access where we reasonably determine that a user is not eligible to use the website.

3. Account and Registration

If you create an account or provide information while purchasing from ICCHA, you agree to provide information that is accurate, current, complete, and truthful.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

If you believe that your account or password has been compromised or misused, you should contact us immediately.

ICCHA may suspend or terminate an account if we have reasonable grounds to believe that the information provided is inaccurate, incomplete, outdated, or inconsistent with these Terms.

4. Website Services

Browsing and purchasing products through the website is generally available without a membership fee.

ICCHA may introduce new services or modify existing website services from time to time. Any applicable changes may be communicated or displayed on the website.

5. Products and Product Information

We make reasonable efforts to describe and display our products as accurately as possible.

However, product images, colors, descriptions, measurements, and other details may vary slightly from the actual product.

In particular, the color displayed on your device may differ from the actual product depending on your monitor, screen, or device settings.

ICCHA cannot guarantee that every product description, image, or other website information will always be completely free from errors.

6. Pricing Information

ICCHA makes reasonable efforts to provide accurate product and pricing information.

However, typographical, technical, or pricing errors may occasionally occur.

If a product is listed at an incorrect price or with incorrect information due to an error, ICCHA reserves the right to refuse or cancel the affected order.

If an order is cancelled after payment has been processed, the applicable amount will be reversed or refunded through the relevant payment method, subject to the applicable payment provider's processing procedures.

7. Payment

ICCHA accepts online payments through the payment methods made available at checkout, including:

UPI
Credit Cards
Debit Cards

All payments for purchases on the website are processed in Indian Rupees (INR).

Payment authorization may be declined by your bank or payment provider for reasons including transaction limits or other authorization issues. ICCHA is not responsible for losses resulting from a payment provider declining a transaction.

8. Payment and Card Information

You agree that any payment information provided during a transaction is accurate and that you are authorized to use the payment method.

You must not use a payment card or payment instrument that you are not legally authorized to use.

Payment information may be processed by authorized third-party payment service providers in accordance with their applicable terms and privacy practices.

ICCHA will handle personal information in accordance with its Privacy Policy.

9. Fraudulent or Unauthorized Transactions

ICCHA reserves the right to investigate transactions that appear to be fraudulent, unauthorized, or otherwise unlawful.

We may cancel or restrict an order where we reasonably believe that fraudulent activity, unauthorized payment use, or a violation of these Terms has occurred.

ICCHA may also take appropriate legal action where permitted by applicable law.

10. Shipping and Delivery

Orders are delivered to the delivery address provided by the customer during checkout.

Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact information.

Delivery timelines and applicable shipping charges are described in our Shipping & Payment Policy.

For information regarding delivery timelines, tracking, delivery attempts, and shipping charges, please refer to our Shipping & Payment Policy.

The original ICCHA terms similarly place responsibility on the customer for providing a correct delivery address and contain provisions concerning delivery and transportation.

11. Cancellation of Orders

ICCHA may refuse or cancel an order in certain circumstances, including:

Product availability limitations
Incorrect or inaccurate product information
Pricing errors
Issues identified during order processing
Suspected fraudulent or unauthorized transactions
Additional verification requirements

If an order is cancelled after payment has been processed, the applicable amount will be reversed or refunded through the relevant payment method, subject to applicable processing procedures.

12. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Depending on the circumstances, issues that may be considered include:

Defective products
Products damaged during shipping
Missing products
Incorrect products being delivered

Customers may be required to provide details and supporting photographs or other information concerning the issue.

Products eligible for return must generally be unused and returned in their original packaging, subject to the applicable Return & Refund Policy.

ICCHA reserves the right to refuse a return or refund where the applicable return conditions are not satisfied.

Please refer to our Return & Refund Policy for the complete applicable procedure and requirements.

13. Customer Responsibilities

By using the ICCHA website, you agree:

To provide accurate and authentic information when requested.
To use the website only for lawful purposes.
To comply with applicable laws and regulations.
To review product descriptions carefully before placing an order.
To use reasonable care when accessing and using the website.
To provide correct delivery information.
To accept responsibility for additional costs arising from incorrect information supplied by you where applicable.

You must not use the website to:

Gain unauthorized access to computer systems or accounts.
Interfere with another person's use of the website.
Breach applicable laws.
Interfere with or disrupt networks or websites connected to the website.
Copy, transmit, or store copyrighted materials without appropriate authorization.
Introduce malicious software or otherwise interfere with the operation or security of the website.

14. Intellectual Property

Unless otherwise stated, the content available on the ICCHA website, including text, photographs, images, illustrations, designs, icons, graphics, videos, software, logos, product information, and other materials, is owned by or licensed to ICCHA or its respective rights holders.

You may access and use website content for your personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, transmit, or commercially exploit website content without appropriate authorization.

All applicable intellectual property rights remain with their respective owners.

15. Limitation of Liability

ICCHA makes reasonable efforts to maintain accurate and reliable website information and services. However, the website and its content may not always be completely error-free, uninterrupted, or continuously available.

To the fullest extent permitted by applicable law, ICCHA shall not be responsible for indirect, incidental, special, consequential, or exemplary damages arising from the use of the website, its services, or products.

ICCHA's liability, where applicable, will be subject to the limits permitted under applicable law and the circumstances of the relevant transaction.

16. Force Majeure

ICCHA will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond reasonable control.

Such circumstances may include events affecting transportation, communications, infrastructure, natural events, strikes, or other circumstances beyond reasonable control.

Where reasonably possible, the affected party will take appropriate steps to reduce the effects of such circumstances.

17. Website Security

You must not attempt to violate or compromise the security of the ICCHA website.

This includes, but is not limited to:

Accessing information or accounts that you are not authorized to access.
Attempting to test or bypass security measures without authorization.
Interfering with website services or networks.
Introducing viruses or malicious software.
Flooding, spamming, or otherwise disrupting the website.
Using software or devices intended to interfere with the proper operation of the website.

Security violations may result in restriction of access and may be reported to appropriate authorities where required.

18. Electronic Communications

When you visit our website, place an order, or communicate with us electronically, you consent to receive communications from us electronically.

We may communicate with you through email, website notifications, order-related messages, or other electronic means.

You agree that electronic communications satisfy applicable requirements for written communications to the extent permitted by law.

19. Changes to These Terms

ICCHA may update or modify these Terms of Service from time to time.

The latest version will be made available on the website.

You are encouraged to review these Terms periodically. Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

20. Governing Law and Jurisdiction

These Terms of Service shall be governed by the applicable laws of India.

Subject to applicable law, disputes arising from these Terms or your use of the website shall be subject to the jurisdiction of the courts in Telangana, India.

Where applicable, disputes may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The original ICCHA Terms provide for arbitration in Telangana.

21. Sale in India

ICCHA currently provides its products for sale and delivery within India.

Customers accessing the website from outside India do so at their own initiative and are responsible for compliance with any applicable local laws.

22. Indemnity

You agree, to the extent permitted by applicable law, to indemnify and hold harmless ICCHA, its employees, officers, agents, and representatives from claims, losses, liabilities, costs, and expenses arising from:

Your violation of these Terms.
Your unlawful use of the website.
Your breach of applicable laws.
Your unauthorized or fraudulent activities.
Your violation of intellectual property rights.
Your breach of representations or obligations under these Terms.

23. Termination

These Terms remain effective unless terminated by you or ICCHA.

You may stop using the website at any time.

ICCHA may suspend or terminate your access to the website where permitted under applicable law, including where you violate these Terms or misuse the website.

Termination does not affect obligations relating to orders already placed or liabilities that arose before termination.

24. Entire Agreement

These Terms of Service, together with the policies and other terms specifically applicable to particular products or services, constitute the agreement governing your use of the ICCHA website and your transactions with ICCHA.

These Terms supersede previous representations or understandings relating to the matters covered by them, except where additional product-specific terms apply.

25. Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, that provision shall be interpreted or replaced to the extent necessary to make it enforceable while preserving its intended purpose as far as reasonably possible.

The remaining provisions shall continue to remain in effect.

26. Privacy

Your use of the ICCHA website is also subject to our Privacy Policy.

Our Privacy Policy explains how information is collected, used, disclosed, retained, and protected when you use our website and services.

Please review the Privacy Policy before using the website.

27. Contact Us

If you have questions about these Terms of Service, you can contact us at:

ICCHA
D.No: 8-83, Saipuram, Devaryamjal, Adjacent to Sai Geetha Ashram, 500078, Hyderabad, Telangana, India

Email: icchastores@gmail.com
Phone: +91 7382674010
Website: iccha.online