Refund policy


Return & Refund Policy

At ICCHA, we strive to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to high quality standards.

As a policy, we do not offer returns or exchanges for products that are delivered in perfect condition and exactly as per the order placed. However, if a product is delivered incorrectly, does not match the item in the order confirmation, or has a genuine quality or manufacturing defect, we may provide a full refund or re-fulfil the order, as applicable.

Order Cancellation

If you wish to cancel an order, please contact us before the order is dispatched.

General

To request a return or exchange, or to report damage during transit, please contact our Customer Care team within 48 hours of delivery.

You can contact us:

When contacting us, please provide:

  • Your order number
  • Date of transaction
  • Delivery address
  • A clear image of the incorrectly delivered, damaged, or defective product

Please carefully check the products when you receive them. If you notice any tampering of the package, missing items, damage, or breakage, please mention it on the delivery receipt provided by the courier partner.

Please retain the packaging of any damaged product received until the matter has been reviewed.

Our Customer Care team will review the issue and respond within 48 working hours.

Exchange & Refund Policy

Given the nature of our products, ICCHA reserves the discretion to determine the appropriate resolution for each situation. Every return or exchange request will be handled on a case-by-case basis.

We request customers to contact our Customer Care team as soon as possible so that the matter can be reviewed and an appropriate resolution can be provided.

Situations Where Refunds Will Not Be Provided

No refund will be provided where:

  • The customer has provided an incorrect or incomplete shipping address.
  • There have been three failed delivery attempts by our shipping agency.
  • The package has been refused by the recipient.

In such cases, ICCHA will not be liable to refund any amount for the order.

Products purchased online cannot be exchanged or returned at an ICCHA store.

Policy Changes

All policies are subject to change without prior notice. In the event of any conflict between this policy and the Terms & Conditions, the Terms & Conditions will prevail.

Contact Us

For any questions regarding returns, exchanges, refunds, damaged products, or order cancellations, please contact:

ICCHA
Email: icchastores@gmail.com
Phone: +91 7382674010

Website: https://www.iccha.online