FAQs

General Questions

What is ICCHA?

ICCHA is an online store offering products across areas such as organic foods, everyday wellness, Ayurveda, and sacred/spiritual living.

We bring together thoughtfully selected products intended to become part of your everyday lifestyle and rituals.

What products does ICCHA offer?

Our collections include products such as:

Organic foods and ingredients
Daily wellness products
Ayurvedic and herbal products
Sacred and spiritual products
Rudraksha and Japa products
Ganapathi idols
Other traditional and lifestyle products

You can explore our collections through the Shop section of the website.

Orders

How can I place an order?

Simply browse our products, select the product you want, add it to your cart, and proceed to checkout.

Enter your delivery details and select one of the available payment methods to complete your order.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

What happens if my order is cancelled by ICCHA?

ICCHA may cancel an order in certain circumstances, including product availability issues, pricing or product information errors, payment or verification issues, or suspected fraudulent activity.

If payment has already been processed, the applicable amount will be reversed or refunded through the relevant payment method.

Payment

What payment methods does ICCHA accept?

We currently accept:

UPI
Credit Cards
Debit Cards

The payment options available for your particular order will be displayed at checkout.

Is online payment secure?

Payments are processed through authorized third-party payment service providers.

Please do not share your payment credentials, passwords, or card information with anyone claiming to represent ICCHA.

Shipping & Delivery

Where does ICCHA deliver?

We currently ship orders within India.

How long does delivery take?

Our current estimated domestic delivery time is generally 6–8 business days.

Delivery timelines are estimates and may vary depending on the destination, courier service, weather, strikes, or other circumstances beyond our reasonable control.

How can I track my order?

Once your order has been shipped, applicable tracking details will be provided to you.

You can use the tracking information to check the status of your shipment through the relevant courier service.

How many delivery attempts are made?

The courier company may make up to three delivery attempts.

Please make sure your delivery address, PIN code, and mobile number are accurate and complete.

What if I entered the wrong address?

Please contact us as soon as possible if you notice an error in your delivery details.

Customers are responsible for providing a complete and accurate delivery address. Incorrect or incomplete address information may result in delivery failure or additional delivery charges.

Returns & Refunds

Can I return a product?

Products delivered correctly and in perfect condition generally cannot be returned or exchanged.

However, if you receive a wrong product or a product with a genuine quality or manufacturing defect, you may contact us for assistance.

What should I do if I receive a damaged or incorrect product?

Please contact our Customer Care team within 48 hours of delivery.

Please provide:

Your order number
Order date
Delivery details
A description of the issue
Clear photographs of the product and packaging

Please retain the original packaging until the issue has been resolved.

How quickly should I report a problem?

For products that arrive damaged, incorrect, or with a genuine quality/manufacturing issue, please contact us within 48 hours of delivery.

Will every return automatically be accepted?

No. Return and refund requests are reviewed on a case-by-case basis and are subject to our Return & Refund Policy.

Can I return an online purchase at an ICCHA store?

Online purchases cannot be returned or exchanged at a physical store.

Are there situations where a refund may not be available?

Refunds may not be available where delivery failed because of an incorrect or incomplete address, after three unsuccessful delivery attempts, or where the recipient refused delivery.

Please refer to our Return & Refund Policy for complete details.

Product Information

Can the actual product look slightly different from the website image?

Yes. Product colors and appearance may vary slightly depending on your device, screen, lighting, and other factors.

We make reasonable efforts to provide accurate product descriptions and images.

What should I do if I have a question about a product?

If you need additional information about a product before placing an order, you can contact us using the details on our Contact Us page.

Contact & Support

How can I contact ICCHA?

You can contact us through:

Email: icchastores@gmail.com
Phone: +91 7382674010

Address:
D.No: 8-83, Saipuram, Devaryamjal,
Adjacent to Sai Geetha Ashram,
500078, Hyderabad, Telangana, India

What information should I provide when contacting customer support about an order?

For order-related questions, please provide your order number along with the relevant details of your request. This helps our team identify your order and assist you more efficiently.