Returns & Refunds

Our Return Policy

At ICCHA, we take care to ensure that your order is processed and delivered according to your purchase.

As a general policy, we do not accept returns or exchanges for products that are delivered in perfect condition and match the order placed.

However, if you receive a product that is:

  • Different from the product you ordered
  • Defective due to a genuine quality or manufacturing issue

we may offer a refund or re-fulfilment of the order, subject to our review.

Cancellation Before Dispatch

If you wish to cancel your order, please contact us before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

How to Report a Problem

If you receive a wrong, defective, damaged, or otherwise problematic product, please contact our Customer Care team within 48 hours of delivery.

Please provide:

  • Your order number
  • Date of transaction
  • Delivery address
  • A clear description of the issue
  • Clear photographs of the product and, where relevant, its packaging

This information helps our team review your request efficiently.

Check Your Package on Delivery

Please carefully inspect your package when you receive it.

If you notice:

  • Package tampering
  • Missing items
  • Visible damage
  • Breakage

please mention the issue on the delivery receipt provided by the courier partner, where applicable.

For damaged products, please retain the original packaging until the issue has been reviewed and resolved.

Review & Resolution

Our Customer Care team will review your request and respond within 48 working hours after receiving the relevant information.

Each return, exchange, refund, or re-fulfilment request is considered on a case-by-case basis. The resolution provided will depend on the circumstances of the issue and the information submitted.

When Refunds Are Not Available

A refund will not be provided where the delivery issue results from:

  • An incorrect or incomplete shipping address provided by the customer
  • Three unsuccessful delivery attempts by the shipping agency
  • Refusal of the package by the recipient

In such circumstances, ICCHA will not be liable to refund the order amount.

Online Purchases

Products purchased online through ICCHA cannot be returned or exchanged at a physical store.

Need Help?

For return, refund, exchange, or product-related concerns, please contact us:

Email: icchastores@gmail.com
Phone: +91 7382674010

Please include your order number and relevant product details when contacting us.

Policy Updates

ICCHA reserves the right to update these policies from time to time.

In the event of any conflict between this policy and our Terms of Service, the Terms of Service will prevail.